Service Procedures

All service calls should be directed to your retailer.

Note: Service calls will incur a fee in the event the Service Technician determines the fault not to be a warranty issue.

Lanfranco Furniture will attempt to further qualify the customer and commence the best course of action once a report is forwarded to our Adelaide factory.

We hope to isolate the large percentage of consumer claims which can be handled in store, e.g damage to product (both by consumer or otherwise), lack of knowledge of maintenance procedures by customer, misinterpretation about the performance of the product or the wearing and aging of the product. This should mean a speedy and efficient completion to many service complaints.

All Products to be assessed under the Lanfranco Furniture Warranty are to be identified and returned to the following address: 20 McGowan Street, Pooraka SA 5095. Claims must indicate the sender’s name and RA (return authority) details.

Note: All product returned must be packed in a manner to ensure no further damage is caused to the product. Lounges and mattresses that require warranty repairs must be clean and fit for handling by the service staff. Customers must have the item professionally cleaned if soiled or unfit for handling before returning to store.

At Lanfranco Furniture